Reem Mohamed
Tracks Supervisor
Learning & Development — Tracks Management
Computer Science and Engineering student at New Mansoura University with experience in technical support, student engagement, community management, and event coordination. Skilled in helping learners resolve technical issues, communicating clearly, and maintaining organized and supportive learning environments. As a Tracks Supervisor at RavensHub, focused on supporting students throughout their learning journey, coordinating track activities, following up on learner needs, and facilitating communication between students and the training team.
Responsibilities
- Monitor track activities and support the smooth delivery of learning programs. - Follow up with students regarding participation, progress, and learning-related issues. - Coordinate communication between students, instructors, and the RavensHub team. - Help students navigate the learning platform and resolve common technical issues. - Track student inquiries, feedback, and reported problems, escalating issues when needed. - Support the organization of sessions, activities, and track-related announcements. - Encourage student engagement, collaboration, and a positive learning environment. - Assist with collecting feedback and identifying opportunities to improve the learning experience.
Areas of expertise
Experience
Technical Support — Educational Programming Platform Provided technical support to students, helped troubleshoot platform-related issues, responded to inquiries, explained solutions clearly, and followed up to support issue resolution. Social Media Moderator Managed moderation across three Facebook pages, one Instagram account, and one TikTok account. Handled comments and messages, supported community engagement, and organized content using Canva and CapCut. Vice President — Rally Society, New Mansoura University (2026) Supported society activities and collaborated with members to coordinate initiatives and student engagement. Co-Head of PR — Microsoft Student Club, New Mansoura University (2026) Contributed to public relations and communication activities within the student community. HR Member — Career Circle Event Participated in event organization as part of the HR team.
Education
New Mansoura University Bachelor's studies in Computer Science and Engineering Level 2 Mansoura, Egypt
Certifications and achievements
Certifications & Training: - ICDL, Soft Skills & English Training Program — Mansoura University. - Cybersecurity for Beginners — MaharaTech. - Generative AI Training — CIB (2026). - Digital Marketing Training — Creativa (90 hours). Activities & Achievements: - Vice President — Rally Society, New Mansoura University (2026). - Co-Head of PR — Microsoft Student Club, New Mansoura University (2026). - Technical support experience for an educational programming platform. - Social media moderation across Facebook, Instagram, and TikTok. - Participant in a CTF competition. - Developed a Financial Tracker application using C# Windows Forms. - Created HR Analytics and Employees Report dashboards using Power BI.
Languages
Arabic (Native) · English (B1) · German (A1)